Description
This is a book specialized in Hotel Front Office, for Hospitality students and Hotel Professionals.
What you'll learn
Curriculum
- Introduction
- Chapter 1-What is Front Office
- Chapter 2-Front Office Employees
- Chapter 3-Night Auditor
- Chapter 4-Arrival of the Guest to the Hotel
- Chapter 5-During the Guest Stay in the Hotel
- Chapter 6-Departure of the Guest from the Hotel
- Chapter 7-Front Office Terminologies
- Chapter 8-Relation with Other Departments
- Chapter 9-Guest Payments
- Chapter 10-Dealing with Customers
- Chapter 11-Reservation Types and Sources